Frequently Asked Questions
Create Account
How to create an account in DafaPoker?
Can I use Chinese characters for my personal information when I create a new account?
What should I do if I chose the wrong currency when creating a new account?
How can I get a valid Coupon Code?
I forgot to input the Coupon Code. Can I register a new account again?
Why can’t I access the DafaPoker website?
Which currencies are accepted in Dafa Poker?
How old do I have to be to play for Real Money?
Games
Why do some tournaments require a password to register? How can I get the password?
Abbreviations frequently used in tournament
How can I check my game history?
Account
How can I change my nickname?
How can I change my password?
How can I change my personal information?
NOTE: Change password/personal information – in case there is still a balance in account.
I tried to login many times but I still receive the error message, “Wrong username/password”.
I cannot log in to the Client or Cashier. What should I do?
How can I re-buy play money?
I am having problems connecting to DafaPoker, what can I do to resolve this?
Deposit and withdrawal
How do I make a deposit to my account?
I have a CNY account. How can I deposit using Debit Card?
I deposited in my CNY account using debit card/Payuniq. How can I withdraw?
Which debit card do you accept for deposit?
Is it safe to use my credit card at the DafaPoker?
Can I deposit to my CNY account using credit card?
How long does it take to process my deposit?
What is the "pending withdraws" screen?
I deposited using credit card. How can I withdraw?
How can I check all my financial transaction operations?
Gold Coin, Bonus and VIP
What is a Gold Coin?
How can I earn DafaPoker Gold Coins?
Can the Gold Coins I used to buy-in in tournaments be also used to upgrade my VIP level?
Why can’t I see my bonus in my account? How can I get a poker bonus?
Where can I find my pending bonus(es)?
How can I upgrade my VIP level?
My Gold Coins has already reached the required level for upgrade in the middle of this month but my VIP hasn’t been changed. Why?
Create Account
How to create an account in DafaPoker?
You need to download, install and run the client software first, or simply click “Instant Play” on our
website, and then choose “Create new account”. Please note that if you need to play the flash
version Poker, you need to make sure your browser allows popup window from our site. You can
download the software from our website by simply clicking on “DOWNLOAD”, or contact our
Customer Support via QQ to get the download link. Please use Chinese Pinyin or English to fill in
your complete and valid personal information when creating an account. Please also be reminded
that only one household can register one real DafaPoker account.
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Can I use Chinese characters for my personal information when I create a new account?
Please use English or Chinese Pinyin to fill up the required information because our system does
not support Chinese.
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What should I do if I chose the wrong currency when creating a new account?
You do not need to re-create another account. Please contact our Customer Support via email
or online chat and they will give you a new account with the new currency you stated. Please be
advised that your personal information, advertiser and VIP level will remain the same but your
balance, comps and game histories won’t be transferred to the new account. In addition, your old
account will be frozen.
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How can I get a valid Coupon Code?
You can get a Coupon Code only from your affiliate. If you are under an affiliate, you need to fill up
the Coupon Code when creating an account so that you will be entitled to the benefits provided by
your affiliate.
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I forgot to input the Coupon Code. Can I register a new account again?
DafaPoker’s policy states that only one account per household is allowed. We strongly recommend
you not to miss any information when creating an account.
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Why can’t I access the DafaPoker website?
Our website may sometimes be blocked in some countries or regions. Please contact our Customer
Support for assistance.
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Which currencies are accepted in Dafa Poker?
CNY: Chinese Yuan
USD: United States Dollar
EUR: Euro
GBP: Great Britain Pound
MYR: Malaysian Ringgit
SGD: Singapore Dollar
THB: Thai Baht
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How old do I have to be to play for Real Money?
Players for Real Money mode must be at least 18 years of age while Fun mode players do not have
age limitations.
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Games
Why do some tournaments require a password to register? How can I get the password?
Tournaments that require a password to register are organized by our affiliates for their players. If
your affiliate has organized a tournament and you wish to participate, please contact your affiliate
directly for the password.
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Abbreviations frequently used in tournament
GP : Guaranteed Prize
GP FR : Guaranteed Prize Free Roll
PLO GP : Pot Limit Omaha Guaranteed Prize
MTQ : Multi Table Qualifier
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How can I check my game history?
In the Cashier page, you may find your game history at “My Account” page.
- Click “My Account”.
- Click “Cash Table History” or “Tournament History” to find the tournament you played.
- Input the start time and end time of the game (duration not exceeding 30 days) or table
name.
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Account
How can I change my nickname?
Please choose three nicknames and send them through online chat or email to
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. Upon validation of your account, your nickname will be changed.
Please be advised that changing of nickname is allowed only once.
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How can I change my password?
Please contact our Customer Support through email or online chat. Upon validation of your account,
we will send a new password created by the system to your registered email address. The new
password is an initial log in password and the system will ask you to input your own log in
password when you logged in. The password given by the system will not be disclosed to anyone.
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How can I change my personal information?
Please contact our Customer Support through email or online chat. Upon validation of your account,
we will update your registered information.
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NOTE: Change password/personal information – in case there is still a balance in account.
For your safety, if you still have remaining balance in your account, you will be required to provide a
scanned copy of your valid ID (front and back, i.e. driver’s license, passport etc). Once your ID was
validated, your new password will be issued to your registered email or your personal information
will be updated as per your request.
ID validation procedure:
- Send your scan copied valid ID (front and back, i.e. driver’s license, passport etc)
to
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- Your document will be forwarded to the relevant department for validation.
- Once validated, your new password will be issued or your personal information will
be updated.
I tried to login many times but I still receive the error message, “Wrong username/password”.
If you had several failed log in attempts, due to CAPS lock and unnecessary spaces in username or
password field, the system temporarily locks your account. Please note that the system allows you
to input your password only three times, and if you failed on the third attempt your account will be
automatically locked for 30 minutes.
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I cannot log in to the Client or Cashier. What should I do?
There may be several problems. You can try the following solutions first to solve the problem:
- Close the Fire Wall and anti-virus software.
- Delete the IE cookies and history, and then restart the computer.
- If you still cannot log in, we suggest you to re-install the Dafa888 Casino client.
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How can I re-buy play money?
Open the “My Account” in Cashier and click “Re-buy Play Money”. Every re-set will automatically add
play money up to 1,000.
NOTE:
- If the total amount of play money is over 1000, you cannot re-buy.
- Please exit the game first. You cannot re-buy play money while you are playing the game.
- Maximum amount of play money is 500,000.
I am having problems connecting to DafaPoker, what can I do to resolve this?
To resolve connectivity issues, please visit this page and follow instructions found therein.
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Deposit and withdrawal
How do I make a deposit to my account?
Before making a deposit, the DafaPoker software must be downloaded first. If you need the
complete step-by-step instructions on downloading and installing DafaPoker, please refer to our
“Getting Started” section. You will also need to open your real money account. After receiving your
real money username and password, you are then ready to make a deposit into your DafaPoker
account.
- Start the DafaPoker program and select the "Real Money mode” option.
- Enter your real username and password in the log in window.
- Select "Cashier" from the bottom-left hand corner of the lobby followed by clicking the
"Deposit" button.
- Select your desired deposit/payment method.
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I have a CNY account. How can I deposit using Debit Card?
Please open Cashier in Client, choose “Debit Card” in “Deposit”. Input the amount you want to
deposit and click “Deposit”. The system will link to the internet bank website. Choose your debit
card bank name and click “Submit”. Your deposit will be directly transferred to your account. Please
note that if you need to deposit using Debit Card, you need to make sure the net-banking of your Debit Card is
ready.
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I deposited in my CNY account using debit card/Payuniq. How can I withdraw?
You may use Wire Transfer for withdrawal.
Please open Casher. Choose Wire Transfer in “Withdraw” and input the bank info using Chinese
Pinyin. Once your withdrawal is processed in Cashier, send your bank info in Chinese to our
Customer Support at
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by registered email.
The required bank info is:
- Bank Name
- Branch Name (**province, **city/district, **branch)
- Account holder’s name
- Account number
This is only for the first withdrawal. You don’t have to provide your bank info on the second
withdrawal and in succeeding withdrawals unless you would like to change your bank.
Withdrawals will be processed within 1 to 2 official days (Saturdays and Sundays are not included).
Higher VIP level players can receive their withdrawals within 12 hours.
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Which debit card do you accept for deposit?
You can use Debit Cards issued by banks below:
- Industrial and Commercial Bank of China (ICBC)
- China Merchant Bank
- China Ever bright Bank
- China Citic Bank
- Shanghai Pudong Development Bank
- Hua Xia Bank
- Guangdong Development Bank
- Agricultural Bank of China
You may find more details in “Cashier” of the Client.
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Is it safe to use my credit card at the DafaPoker?
Using your credit card at DafaPoker is absolutely safe. DafaPoker uses all available security
measures today such as 128-bit SSL technology to make sure that all confidential information
remains 100% secure with us. For further information, visit our Security Section.
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Can I deposit to my CNY account using credit card?
Sorry, currently we do not accept credit card deposits for Chinese Yuan account.
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How long does it take to process my deposit?
Deposit by debit card and E-wallet such as NETELLER, Moneybookers, Click2Pay, etc. will be
credited immediately. Payuniq takes only about 5-10 minutes.
Deposits made by credit card take approximately 2-5 minutes to process and funds are made
available in your poker account within this period.
For Wire Transfer deposits, it usually takes 2 business days to arrive at our bank. As soon as our
bank receives the transfer, your account will be immediately credited.
Deposits via Bank Draft/Personal Check take about a week to reach our offices and an additional
10 days for a Bank Draft to be cleared and about 21 days for Personal Check. Please remember
that the first phase of a Bank Draft/ Personal Check deposit is dependent on regular worldwide
mail and varies depending on your location and/or other factors.
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What is the "pending withdraws" screen?
Once a withdrawal is made, your request is pending to be processed by our Financial Department.
You can view all your withdrawal requests waiting to be processed at the “Pending Withdraws”
screen in the Cashier Section of the poker software.
Generally no withdrawal request will be processed before 4 business days of making the request
so that you can cancel withdrawal requests while the transaction has not been processed yet, and
return the amount back to your account for you to continue playing. After 48 hours, please contact
our Customer Support since you cannot cancel withdraw requests anymore.
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I deposited using credit card. How can I withdraw?
In Cashier, click “Withdrawal”. If you have deposited using credit card, your withdrawal amount will
be automatically credited into your credit card. But if your withdrawal amount is over the total
deposit amount, the amount exceeding the total deposit amount will be paid using the withdrawal
method you choose -- Bank Draft or Wire Transfer. In accordance with Credit Card Company’s
policies, we are unable to pay all of your winnings into your credit card. We do not charge any fee
for withdrawal by credit card.
The bank draft will be mailed to your registered address through ordinary international mail so
please make sure that your registered info is valid to avoid any unnecessary delay. If your address
has changed, please contact our Customer Support via email at
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. Please be
advised that it takes about 3 weeks for you to receive the Bank Draft. No handling fee will be
charged for Bank Draft withdrawal.
If you choose Wire Transfer for your withdrawal method, you need to input your bank account
information. In Cashier, choose “Transaction History” and you will see the transaction status. No
handling fee will be charged for Wire Transfer withdrawal.
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How can I check all my financial transaction operations?
The Cashier's “Transaction History” section stores a complete history of all your financial actions,
such as withdrawals and deposit requests.
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Gold Coin, Bonus and VIP
What is a Gold Coin?
Gold Coins are DafaPoker’s very own unique poker points that can be used to upgrade your VIP
level, release the bonuses, and take part in tournaments that require registration.
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How can I earn DafaPoker Gold Coins?
It is simple to earn Dafa Gold Coins: just play at cash tables and tournaments.
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Can the Gold Coins I used to buy-in in tournaments be also used to upgrade my VIP level?
Gold Coins used for buy-in will not affect VIP upgrade. Your VIP level is determined by the Gold
Coins you have accumulated in the past 3 months.
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Why can’t I see my bonus in my account? How can I get a poker bonus?
A poker bonus will be released to your account automatically once you have earned Gold Coins.
USD10 bonus dollars will be issued per 888 Gold Coins earned.
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Where can I find my pending bonus(es)?
Click "My Account" in Cashier, and then you can see your pending bonus(es).
If there are more than one pending bonuses, they will be released in chronological order, which
means that you have to release the former bonus first before you can release the next one.
The accumulated Gold Coins cannot release any bonus if you do not have a pending bonus. The
Gold Coins that you have accumulated before you got the pending bonus cannot release any bonus
either.
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How can I upgrade my VIP level?
All Real Money players start as Bronze VIP level. Your VIP level will be upgraded on the first day of
each month, determined by the Gold Coins you have accumulated in the past 3 months.
The formulas are:
- For players who have signed up more than 3 months ago:
The total accumulated Gold Coins in the past 3 months multiplied to 50%, 30% and 20%. For
example, for your VIP level upgraded on the 1st of April, the Gold Coins can be used to upgrade the
player’s VIP level = (total Accumulated Gold Coins in March*50%) + (total Accumulated Gold Coins in
February*30%) + (total Accumulated Gold Coins in January*20%).
- For players who have signed up two months ago:
The total accumulated Gold Coins in the past 2 months multiplied to 65% and 35%.
- For players who have signed up one month ago:
The total accumulated Gold Coins in your entire first month.
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My Gold Coins has already reached the required level for upgrade in the middle of this month
but my VIP hasn’t been changed. Why?
Your VIP will be upgraded according to your Gold Coins on the last day of the month, for only once
a month. It will be upgraded on the first day of next month.
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